Official Distribution and Validity of the GSWF Warranty in Europe
In order for a product to be covered by the manufacturer’s warranty, it must be purchased through the official GSWF distribution channel applicable to the relevant market.
Squadrive sp. z o.o. is the official and exclusive distributor of GSWF in Poland. Products purchased outside the official GSWF distribution network are not covered by the manufacturer’s warranty.
- To make a warranty claim, you may be required to provide proof of purchase confirming that the product was purchased through an official distribution channel.
Warranty Period
The warranty period depends on the specific GSWF product and is stated in its specifications.
Depending on the product, the warranty period may be:
- lifetime – GSWF DEFENDER Platinum,
- 12 years – selected PPF protection films,
-
10 years – selected PPF protection films and specialist products.
The specific warranty period applicable to a particular product is stated on its product page.
What Does the Warranty Cover?
The warranty covers material and manufacturing defects that occur during proper use of the product, including in particular:
- yellowing of the film,
- abnormal discoloration or staining of the material,
- cracking of the film,
- blistering resulting from a material defect,
- separation or delamination of the material.
The warranty covers defects in the product and does not constitute a guarantee that the vehicle will be protected against every type of mechanical damage.
What Does the Warranty Not Cover?
The warranty does not cover damage resulting from:
- purchasing the product outside the official GSWF distribution channel,
- improper application,
- installation not carried out in accordance with the manufacturer’s recommendations,
- accidents, collisions, or other mechanical damage,
- stone chips or impacts from other road debris,
- cutting, abrasion, or puncturing of the film,
- improper use or neglect,
- contact with aggressive, corrosive, or abrasive chemicals,
- improper washing or maintenance,
- intentional damage to the product,
- normal wear and tear resulting from the use of the material.
Damage caused by external factors is not considered a material or manufacturing defect.
Conditions for Maintaining Warranty Coverage
For a product to remain covered by the warranty:
- it must be an original GSWF product,
- it must have been purchased through an official GSWF distribution channel,
- it must be used for its intended purpose and in accordance with the manufacturer’s recommendations,
- it must be properly used and maintained,
- documentation confirming the product’s origin must be available,
- the warranty must be registered if registration is required for the particular product.
Products whose origin from the official GSWF distribution network cannot be verified are not covered by the manufacturer’s warranty.
How to Submit a Warranty Claim
If you suspect that a product has a defect, please contact GSWF Europe or the studio that carried out the application.
Please provide the following information with your claim:
- vehicle owner’s details,
- vehicle make, model, and year of manufacture,
- VIN number,
- name of the GSWF product used,
- application date,
- details of the studio that carried out the application,
- proof of purchase or installation,
- photographs showing the reported defect,
- a brief description of the issue.
During the claim assessment process, we may request additional photographs or documentation, the product batch number, or the opportunity to inspect the vehicle.
Each claim is assessed individually in order to determine whether the issue results from a material or manufacturing defect covered by the warranty.
Fulfilment of an Approved Warranty Claim
If a defect covered by the warranty is confirmed, the claim will be handled in accordance with the manufacturer’s warranty terms applicable to the particular product.
The scope of the warranty remedy depends on the type of product and the nature of the identified defect.
Important Information
The manufacturer’s warranty applies exclusively to products originating from official GSWF distribution channels.
Purchasing a GSWF product outside the official distribution channel means that the product is not covered by the manufacturer’s warranty, regardless of the seller’s claims regarding the product’s origin.
This manufacturer’s warranty does not limit any rights granted to consumers under mandatory applicable laws.